Refund policy

Return & Refund Policy

Thank you for shopping at Nine by Silverlining.

Because all Nine by Silverlining pieces are made to order, we do not offer refunds for change of mind. However, we want you to feel confident in your fit and experience with us.

If your item does not fit as expected, we gladly offer exchanges for sizing on eligible unworn items in original condition within 14 days of delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package and we’ll make it right.

For the best fit, we recommend reviewing the sizing guide carefully before ordering or reaching out to our team for sizing support.

 

Because each Divinity Atelier piece is crafted in limited production and made specifically for you, we’re unable to offer returns or exchanges for change of mind or sizing.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll make it right as quickly as possible.

 

To submit your exchange or submit regarding damaged or defective item please provide:

A clear photo of the item

Your order number

 

Send to ninebysilverlining@gmail.com 

We’ll review your request and if approved, we’ll send you a replacement at no extra cost.

Non-Returnable Items

As each item is custom printed just for you, we are unable to accept returns or exchanges for:

Wrong size or color choice

Buyer’s remorse

Please double-check our sizing guide and product details before purchasing.

Cancellations

Orders can only be canceled or changed within 12 hours of placing the order. After that, production begins and we are unable to modify it.

Shipping Delays

We do our best to meet estimated delivery times, but we can’t guarantee them due to potential postal delays or supplier issues.